Civil Communication – When Leadership Stakes are High

Civil Communication – When the Leadership Stakes are High

“The single biggest problem with communication is the illusion that it has taken place.”

~ George Bernard Shaw

A common breakdown when communicating during a conflict is the result of trying to read people’s minds or expecting them to read yours. Mind reading is often incorrect, and often harms the relationship. During any communication when the stakes are high, the goal is to express your ideas and needs in a way that will make others want to respond nicely. This is the essence of civil, tolerant communication.

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